I had a bit of trouble with it, but it was because my grandmother didn't have a wireless card in her computer and I didn't have my wireless switch on. Once we got those taken care of it worked. You should call the Verizon support line. I always get help from them when I call. It's one of the things I like best about Verizon.

You could try googling your problem as well and see if anything has anything to help. I am searching for anything that will help.

If your screen froze it may not have finished. Do you have the verizon wireless itself set up yet? If you don't you should do that first.