I'm actually just going through my comcast highspeed, so I can't call ANYONE to help, because I'm setting it up myself. But I know the laptop is wireless ready, cause it keeps telling me that... it even says it's connected, and that the signal is "excellent" but omg I'm going crazy. I"m considering ruining my neighborhood cred and calling in the geek squad. This sucks! I finally went to bed last night after playing with it for four hours.